Please do not call us for information or status about your repair. Use your carriers online tracking system to verify your package arrived. For a more exact time frame contact us at firstname.lastname@example.org
No RMA number is needed for repairs or upgrades. Include your contact information, full name, email address, phone number and a description of the problem. Estimated repair turnaround time is 8 weeks from when the package arrives. The service department will call you if we need payment information.
If you didn't receive a call from us that means your item was repaired at no charge. NCE is a small company and as such we do not have automated package tracking or RMA systems.
There is no need to call, or email us before sending something in for repair. You will not be notified when your package arrives or leaves our facility.
International Shipping Information:
Canada $7 for first pound, + $3 per pound after
All Other Countries $9 for first pound, + $5 per pound after