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Repair, Service and Upgrade Information

For Wireless Upgrade info, Click here

Please do not call us for information or status about your repair. You will NOT be notified when your package arrives. Please use your carrier's online tracking system to verify your package arrived.

 

No RMA number is needed for repairs.
⦁ Put your first and last name LEGIBLY on the outside of the package.
⦁ Include your contact info (email and phone number) inside the box.
⦁ Include a detailed description of the problem inside the box.
⦁ Do not include batteries or antennas if sending a wireless product.
⦁ If payment is needed, we will contact you before work is done to make payment arrangements. We do not take credit cards directly. We use PayPal for credit card processing and electronic payments. We also take checks by mail.
⦁ Please note that NCE does not have an electronic notification system. You will not be notified when we have received your package. Please contact the shipping company for that information.
⦁ FYI- the backlog is 3 to 4 weeks from when the package arrives.
⦁ Send to:      
NCE Corporation
Attn: Service Dept.
82 East Main Street – Suite 1
Webster, NY. 14580

 

No RMA number is needed for repairs or upgrades. Include your contact information, full name, email address, phone number, and a description of the problem. The service department will call you if we need payment information.

If you didn't receive a call from us, your item was repaired at no charge. NCE is a small company, so we do not have automated package tracking or RMA systems.

We appreciate your Understanding.

Send to:  NCE Corporation
Attn: Service Department
82 East Main Street - Suite 1
Webster, NY. 14580

International Shipping Information:
Canada $20 for first pound, + $8 per pound after
For all Other Countries, $30 for the first pound, + $10 per pound after

Attention: Due to new import/export VAT regulations, NCE can no longer sell directly to UK Retail End Users. To find a UK dealer who can help you with NCE sales and service, please go here:  https://www.ncedcc.com/dealer-list

 

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