The current version of the RB02 is v2.1
On the bottom of the case, you will find an RB02 version sticker, or “RB02” will be engraved on the unit. If it has not been upgraded, send your RB02 to NCE to be upgraded.
No RMA number is needed for upgrades. Please put your first and last name LEGIBLY on the outside of the package. Include your contact info (email and phone number) and a detailed description of what you want to be done. We will contact you before work is done to make payment arrangements if payment is needed. Credit cards are handled via online invoices. Please note that NCE does not have an electronic notification system. You will not be notified when we have received your package. Please get in touch with the shipping company for that information. FYI- the backlog is 4 to 5 weeks from when the package arrives.
82 East Main Street
Webster, NY. 14580