If your wireless works correctly, DO NOT send it in for updates. The current wireless firmware version inside all wireless cabs is 1.71 released 9/23. The current radio base station version is 2.6. Check the sticker on the bottom of the RB02. When sending a cab in for wireless service, ensure your RB02 is version 2.6. If it is not, it MUST also be sent in. Wireless updates are $30 per item. Please send it in for service. No RMA number is needed for repairs. 1. Put your first and last name LEGIBLY on the outside of the package. 2. Include your contact info (email and phone number) inside the box. 3. Include a detailed description of the problem. 4. Do not include batteries or antennas if sending wireless products. 5. If payment is needed, we will contact you before work is done to make payment arrangements. We do not take credit cards directly. We use PayPal to process credit card payments and make electronic payments. We also accept checks by mail. 6. Please note that NCE does not have an electronic notification system. You will not be notified when we have received your package. Please contact the shipping company for that information. Send to: NCE Corporation 82 East Main Street Ste 2 Webster, NY. 14580
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To get the radio firmware version on a Pro Cab or converted Power Cab, turn off the cab and then the DCC system. Hit the red e-stop button to turn on the throttle. You will see the wireless version on the screen. The current WIRELESS version is 1.71. Note that this differs from the keypad and display firmware version of the Pro Cab that you see when booting up, which is always 1.3.
Any wireless versions 1.4 or older will cause issues and need to be updated. Older cabs with external (2009 or older) antennas must also be updated.
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The cable length used for the RB02 Radio Base Station from the NCE command station will directly impact wireless performance. If the RB02 is 50 feet or farther from the command station, the cab bus cables may require a power injection for cable loss. In addition, any single run of cable between the RB02 and a repeater over 30 to 40 feet will also need additional power. The overall goal is this: A minimum of 8V DC as measured on the UTP Panel and cab bus cables between pins 2 and 5 / Black and Yellow.
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The RB02's optimum location is an upside-down ceiling mount. The frequency used is 916.50MHz. Reception is affected by the number of people in the room and metal barriers.
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Special notes regarding Cab06. If you have a Cab06, you must use an Rb02 version 2.1.
Command station EPROMs must be on version 3/2007C or newer for PH-Pro or 1.65B for Power Cab and SB5. Firmware upgrade costs $30 per item + shipping.
For upgrades, no RMA number is needed. Please include your contact information (email and phone number) and a description of what you want done.
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