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Read First - Wireless Version Troubleshooting Summary

The current version of the wireless in the cabs is 1.5b  from 2009.The current version of the RB02 radio receiver antenna box is 2.1. from 2009 It should have a sticker on the bottom of the RB02 with the version. Updating old wireless versions is $25 per item plus return shipping. One important note is that ALL items must be updated to the exact same version or you will be right back where you started with the same issues. That means EVERYTHING that is not updated must be sent in.

No RMA number needed for upgrades. Please put your first and last name LEGIBLY on the outside of the package. Include your contact info (email and phone number) and a description of what you want done. If payment is needed we will contact you before work is done to make payment arrangements. Please note that NCE does not have an electronic notification system. You will not be notified when we have received your package. Do not contact us for this. Please contact the shipping company for that information. FYI- the backlog stands at 4 weeks from when the package arrives.

Send to:      

NCE Corporation

Attn: Upgrades

82 East Main Street

Webster, NY. 14580

 

The distance of the RB02 Radio Base Station and RPT1 Repeaters from the NCE command station will have a direct impact on wireless performance!  

If the RB02 is 30 feet or farther from the command station then the cab bus cables being used require a power injection to deal with cable loss. In addition any single run of cable between the RB02 and a repeater over 30 to 40 feet will also need additional power.

The overall goal is this:  A minimum of 8v DC as measured on the UTP Panel and cab bus cables between pins 2 and 5  / Black and Yellow.

Read this:  https://ncedcc.zendesk.com/hc/en-us/articles/203839979

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Any combination of mismatched versions of our wireless products will cause issues. example  one cab with version 1.4  of the wireless and another with version 1.5.

The actual version does not matter as much as everything being on the SAME version. 

All cabs must be on SAME radio version no matter what that version is. Mixing versions will result in problems. The current version is 1.5b

Wireless CAB versions and release dates:

v1.3 2005

v1.4 2005

v1.5 2007

v1.5b 2009

 to get your version info follow this article

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All RB02 must be on version 2.0. If you have a Cab06 you must be use version 2.1.

All command stations must be on version 3/2007C for PH-Pro or 1.65B for PC / SB5

Any item that needs a firmware upgrade is $25 per item and some are free.

 Some other possibilities to consider are:

length on the antennas used on cabs and rb02

location of the RB02 – upside down ceiling mount is best.

 

for firmware upgrades:

No RMA number needed for upgrades

Include your contact info (email and phone number) and a description of what you want done

 

Send to:      

NCE Corporation

Attn: Upgrade

82 East Main Street

Webster, NY. 14580

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