First make sure have the UTP connected correctly. The jack labelled CMD STA should be connected to a UTP upstream back towards the command station or connected directly to the cab bus jack on the command station or a jack on the rear of the Power Cab Panel (PCP). If it is connected correctly and still does not work please continue reading below.
Please check the date AND revision number on the bottom of your board.
on SOME(not all) UTP labelled and dated 2012 Revision D the jumper in the picture below is missing. you can add the jumper yourself to make the UTP functional or send it in to NCE for a free replacement