Be advised that a system reset will wipe out all consists and accessory macros stored in that system. I would also replace the backup battery if the system in question is older than 5 years and has not had the battery replaced yet. If that does not resolve the issue, the system box might have an issue with memory loss and corruption.
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Press the PROG/ESC key four times. You should see SET CMD STATION
Press Enter
Press 1 for System
Write down the system version for future reference. You might need it in the future
Press Enter.
The screen will say: Reset system.
Press 6, then 1 to confirm
Press Enter when the screen says "Power Pro, press Enter."
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