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Windows 11 USB help

  1. Leave everything plugged in and powered on.
  2. Completely remove JMRI and Java first.
  3. Reboot.
  4. Check and install every in the Windows 11 update section, especially anything under optional updates or advanced.
  5.   Widnows 11 Advanced driver location.jpg
  6. If you have McAfee AV installed, uninstall it!
  7. Reinstall only JMRI version 4.26 and the most recent version of Java 8.

NCE recommends using only JMRI version 4.26 and the most recent version of Java 8. Java- https://www.java.com/download/ie_manual.jsp JMRI- https://www.jmri.org/ FAQ - Windows 10 and 11 have built-in support for the Ch340 chipset driver. Do not install any other driver unless instructed to do so by NCE. If you need to do a manual installation for older USB boards with the CP210x chipset, go here for the driver: https://www.silabs.com/products/mcu/Pages/USBtoUARTBridgeVCPDrivers.aspx

All versions of the USB interface work with Windows 11. The issue is that Windows blocks driver installation.  The location to allow the driver to install is now buried further in the update section.
 Look in The Windows Advanced update section in Settings > Update & Security > Windows Update > Advanced options. 

Widnows

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A more detailed description of this process is in the attached zip file

 

Manual driver installation is not needed for Windows 11
Remove ALL the jumpers off the USB board. They are not needed.
Look in Windows update AND the Windows optional update section. Install everything in BOTH sections. Keep rebooting as required and checking these sections until they're both empty and up to date.
 If you cannot resolve it, I can remote access your PC and check everything.

For remote support from NCE, you must install Microsoft Quick Assist on your Windows 10 or 11 PC before calling us. Go here https://www.microsoft.com/store/productId/9P7BP5VNWKX5  

 We can be reached at 585-265-0230 from 9 a.m. to 4 p.m. M-F Eastern. Please be in front of your PC with working internet access before calling.

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