Windows 11 USB help

  1. A manual driver installation is usually unnecessary for Windows 10 or 11. Remove ALL the jumpers off the USB board. The NCE system and the USB device must be plugged in and powered on for the PC to install the driver. Uninstall McAfee or other AV software before trying to install a driver. Look in the Windows update section, the advanced update section, the optional driver update section, and the Windows optional update sections. Install everything in all sections. Keep rebooting as required and checking these sections until they're both empty and up to date.

  2. Leave everything plugged in and powered on.

Click your Start button, then Settings > Update & Security > Windows Update. Click “Check for Update” to see if there are any available updates.


Install all updates (including security and non-optional cumulative updates).


2:   If an optional quality update is available, you’ll see a message below the “Check for Updates” button. Click “Download and Install”. Complete this section next. mceclip1.png

If you have no regular Windows updates that need to be done, then it will look like this instead:



3.  Click “View all optional updates or View optional updates.”  You should see this:


Click the Black arrow to expand the section and see your optional update list.

Install all updates listed.


  1. Install everything in the Windows 11 update section, especially anything under optional or advanced updates.
  2.   Widnows 11 Advanced driver location.jpg
  3. If you have McAfee AV installed, uninstall it!

All versions of the USB interface work with Windows 11. The issue is that Windows blocks driver installation.  The location to allow the driver to install is now buried further in the update section.
 Look in The Windows Advanced update section in Settings > Update & Security > Windows Update > Advanced options. 




Manual driver installation is not needed for Windows 11
Remove ALL the jumpers off the USB board. They are not needed.
Look in Windows update AND the Windows optional update section. Install everything in BOTH sections. Keep rebooting as required and checking these sections until they're both empty and up to date.
 If you cannot resolve it, I can remote access your PC and check everything.

For remote support from NCE, you must install Microsoft Quick Assist on your Windows 10 or 11 PC before calling us. Go here  

 We can be reached at 585-265-0230 from 9 a.m. to 4 p.m. M-F Eastern. Please be in front of your PC with working internet access before calling.

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