Manual driver installation is not needed for Windows 11
Remove ALL the jumpers off the USB board. They are not needed.
Look in Windows update AND the Windows optional update section. Install everything in BOTH sections. Keep rebooting as required and checking these sections until they're both empty and up to date.
If you cannot resolve it, I can remote access your PC and check everything.
For remote support from NCE, you must install Microsoft Quick Assist on your Windows 10 or 11 PC before calling us. Go here https://www.microsoft.com/store/productId/9P7BP5VNWKX5
We can be reached from 9 am to 4 pm M-F Eastern at 585-265-0230. Please be in front of your PC with working internet access before calling.