Repair, Support, and Upgrade Information

 You will NOT be notified when your package arrives at NCE. Please use your carrier's online tracking system to verify that your package arrived.

[e-mail] 

585-265-0230 M-F 9 am- 4 pm  Eastern. Closed on most holidays

For Wireless Upgrade info, click here

No RMA needed for repairs. 
⦁ Put your first and last name LEGIBLY on the outside of the package. 
⦁ Include your contact info (email and phone number) inside the box.
⦁ Include a detailed description of the problem inside the box. 
⦁ Do not include batteries or antennas if sending a wireless product.
⦁ If payment is needed, we will contact you before work is done to make payment arrangements. We do not take credit cards directly. We use PayPal for credit card processing and electronic payments. We also take checks by mail.
⦁ Please note that NCE does not have an electronic notification system. You will not be notified when we have received your package. Please contact the shipping company for that information. 
⦁ FYI- the backlog is 3 to 4 weeks from when the package arrives.
⦁ Send to:       
NCE Corporation
Attn: Service Dept.
82 East Main Street – Suite 2

Webster, NY. 14580
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Attention: Due to new import/export VAT regulations, NCE can no longer sell directly to UK Retail End Users. To find a UK dealer who can help you with NCE sales and service, please go here:  https://www.ncedcc.com/dealer-list

Contact Kevin Dickerson at Coastal DCC for help in the UK. [e-mail]

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Factory Authorized Sales and Service Agent in AU:   

MRRC Shop    http://mrrc.com.au/

Gary Spencer-Salt     [e-mail]

Tele: [phone] 

Shop 2 - Level 1   64-70 Main Street    Blacktown, 2148

Contact Marcus Ammann in AU.  [e-mail]

He does NCE repairs in Australia and might be able to assist you.